Business information
Lootvoet Animal Products & Services (Animal Royal)
Article 1: General provisions
The e-commerce website of Lootvoet Animal Products & Services, an NV with its registered office at Kruisstraat 4; 8647 Lo, BTW BE 0456.639.970, RPR Veurne, (hereinafter 'Lootvoet Animal Products & Services'), provides its customers with the option of buying products from its web shop.
These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the web shop of Lootvoet Animal Products & Services, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by Lootvoet Animal Products & Services.
Article 2: Price
All prices listed, are expressed in EURO. Depending on your profile (business or personal), we show prices including or excluding VAT. When you are not logged, in prices do not include VAT. All prices listed include all other required duties or taxes that the Customer must bear. Delivery costs, however, are not included.
Any shipping, reservation or administration fees will be visible once you have added your products to your shopping cart.
The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.
Article 3: Availability
Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Lootvoet Animal Products & Services. With respect to the accuracy and completeness of the provided information, Lootvoet Animal Products & Services is solely bound to obligation of means. Lootvoet Animal Products & Services is in no way liable in case of manifest material, typesetting or printing errors.
If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.
The product selection is valid while stocks last and may at any time be changed or withdrawn by Lootvoet Animal Products & Services. Lootvoet Animal Products & Services cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
The Customer buys the products offered by Lootvoet Animal Products & Services online at www.animalroyal.com. The Customer selects all necessary items, amounts and weights and adds them to the shopping cart. At the shopping cart page the Customer can check the order, enter discount codes and verify the shipping costs. If the Customer is happy with the provided details, he clicks the order button. Then, the Customer can specify the delivery address and compete the order by agreeing to the terms of sale. Once the Customer has clicked the button labelled "place order", he has entered into the contract. Finally, the Customer is referred to the online payment module. He can also choose to pay via bank transfer. Following payment methods can be selected:
- Bancontact
- KBC/CBC-payment button
- Belfius Direct Net
- Sofort Banking
- iDEAL
- Bank transfer
Lootvoet Animal Products & Services is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.
Article 5: Delivery and execution of the agreement
Articles ordered via this web shop will be delivered in Belgium, the Netherlands, Luxembourg, France, Germany and the United Kingdom. Deliveries will be arranged by Lootvoet Animal Products & Services. Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 10 days of receipt of the order (incl. payment).
Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Lootvoet Animal Products & Services.
The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Lootvoet Animal Products & Services.
Article 6: Retention of title
Delivered articles remain the exclusive property of Lootvoet Animal Products & Services until the moment the Customer pays for the goods in full.
If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Lootvoet Animal Products & Services, e.g. to anyone who would attempt to seize articles that are not fully paid for.
Article 7: Right of withdrawal
The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Lootvoet Animal Products & Services.
The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons. The right of withdrawal period will expire 14 calendar days after the date:
- when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier;
- when the last of the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier;
- when the last shipment or last part has been physically received by the Customer or a third party indicated by the Customer that is not the carrier.
To exercise the right of withdrawal, the Customer must notify Lootvoet Animal Products & Services (Kruisstraat 4; 8647 Lo | ionfwo@afnoimjailhrioyajll.com | T +32(0)475.78.30.04 | F +32(0)58 28 98 21) ] in an unambiguous statement (e.g. in writing by post, fax or e-mail) about their decision to withdraw from the agreement. To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.
In any event, the Customer has no later than 14 calendar days from the day that they notify Lootvoet Animal Products & Services of their decision to withdraw from the agreement to send back or hand over the goods to Lootvoet Animal Products & Services (Kruisstraat 4; 8647 Lo). The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired. The direct costs for returning the goods shall be borne by the Customer. He can also choose to bring them back in person after making an appointment. If the returned product is reduced in value in any way, Lootvoet Animal Products & Services is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.
Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.
If the Customer withdraws from the agreement, Lootvoet Animal Products & Services shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that Lootvoet Animal Products & Services was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, Lootvoet Animal Products & Services may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.
Lootvoet Animal Products & Services shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.
The Customer may not exercise the right of withdrawal for:
- the provision or supply of goods or services whose price depends on fluctuations in the financial market that Lootvoet Animal Products & Services has no influence upon and that may occur within the withdrawal period;
- the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person;
- the delivery of goods that spoil quickly or that have a limited shelf life;
- the delivery of sealed goods that are not suitable for return due to reasons of health or hygiene protection and where the seal has been broken after delivery;
- the delivery of goods that are irrevocably mixed with other products after delivery due to the nature of the goods.
Article 8: Guarantee
The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.
To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods. For articles purchased online and are delivered to the home of the Customer, the Customer must contact the Lootvoet Animal Products & Services customer service and to return the product at their own expense to Lootvoet Animal Products & Services.
Upon detection of a deficiency, the Customer must inform Lootvoet Animal Products & Services as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.
The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.
Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.
Article 9: Customer service
Lootvoet Animal Products & Services customer service can be reached at the phone number +32(0)475.78.30.04, via e-mail (info@animalroyal.com) or at the following address: Lootvoet Animal Products & Services; Kruisstraat 4; 8647 Lo. Any complaints can be made through the aforementioned customer services contact methods.
Article 10: Penalties for non-payment
Without prejudice to the exercise of any other rights that Lootvoet Animal Products & Services, is entitled to, the Customer owes interest at a rate of 18% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 18% of the pertinent amount, with a minimum of 25 euro per invoice. When, after explicit request no payment is received within 8 days, the debtor is obliged to paying a compensation of 20% of the unpaid amount, with a minimum of € 40 and a maximum of € 3.720.
Without prejudice to the foregoing, Lootvoet Animal Products & Services is entitled to take back the unpaid or incompletely paid for articles.
Article 11: Privacy
Lootvoet Animal Products & Services lives up to a strict privacy policy. Please inform yourself at www.animalroyal.be/nl/privacybeleid.
Article 12: Use of cookies
Lootvoet Animal Products & Services uses cookies. Please check our privacy policy at www.animalroyal.be/nl/privacybeleid.
Article 13: Invalidation - non-relinquishment
If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by Lootvoet Animal Products & Services to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.
Article 14: Amendments to the Terms
These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Lootvoet Animal Products & Services. In case of inconsistencies, the present Terms take precedence.
Article 15: Proof
The Customer accepts that electronic communications and backups shall serve as furnishing of proof.
Article 16: Applicable law - jurisdiction
Belgian law is applicable with the exception of the stipulations of private international law. All disputes are controlled by Belgian law and are the jurisdiction of the courts of B-8630 Veurne.
